Irresponsible Replies

This is another experience I had with the bank, this time with their E-Mail Service. (This took part in March 2005). I remembered this because of the recent problem with their E-Mail

1.

i ask a simple question about transfering funds from my Roaming A/c to another ICICI account
i get a reply that I need to login in (do you people think that I have asked that question without logging in. This shows the efficiency of the Customer Care in just passing the problem and not solving it.)

2.

I ask you that I am unable to find the menu and ask me to point out the menu
I get a reply that the facility is active (that is not my question. i asked where)

3.

I again mail you to point where the menu is
I get a reply that the vendor payment menu is not activated because I have not asked for it (makes your second answer wrong)

4.

I prove that I have asked for that while opening the account (making your third reply wrong - 2 mistakes so far)
I get a reply that for vendor payment is active,(that means that your third reply is wrong) but third party transfer is not active since i have not asked for that. For that I am required to give a letter in my company letter head

5.

I give the letter to Tuticorin Branch. They refuse to get that and say that it is not required (makes your fourth reply wrong - 4 mistakes)
I scan the letter and send it to corporatecare@icicibank.com
I get a reply that I have to send the scanned copy !!! (I send it now)

WHY IS THAT there is different answer from a branch and corporate care desk


6.

I get a note from your bank

Also we tried contacting you on 07 March 2005 at 12.05 pm on 0461-2310727, however there was no response received.

Of course, I cannot be reached there, because my number is not that My number is 2310725 (Mistake number 5). If your clerical accuracy is such that, how do you expect us to trust you with our money

7.

In one of you replies, you talk of some silk company (mistake no 6)
I mail back telling that I have nothing to do with silk company

8.
I get a reply from you that

On checking the same we have found that we have replied to you with respect to your company only (attachment enclosed).

You have checked and could not find a mistake.
(THE LEVEL OF COMPETENCE IS SO LOW THAT YOU CANNOT EVEN FIND A MISTAKE AFTER SOME ONE NOTIFIES YOU.

To commit mistakes is bad.
not to realise YOURSELVES is worse and
NOT TO FIND IT EVEN AFTER SOME POINTS OUT is the worst possible scenario in any bank )

9.

I then prove that you had once talked about silk company
You accept your mistake

At the outset please accept our sincere apologies for the inconvenience caused to you as the same was due to technical error. We shall try and ensure that such instances do not get repeated in future. We wish to inform that the query is been resolved with a different query number and the number is 413454. Assuring

(FIRST TIME YOU ACCEPT a mistak)

In a span of a month, your bank has made 6 mistakes. There is something rotten. Find it. Make sure that our money is safe