Getting New Password

Having not logged into the Account for 90 days, my login expired. I send this mail (November 09, 2006 11:56 PM)

Login Disabled for the account

61xx05xxxxxx
Corporate ID :xxxxxxx
User : xxxx
Please activate Login

Regards
xxx

I got a phone call that it will cost Rs 50 + Service tax for my passwords to be sent. I asked whether I need to send any letter or written communication and the lady on phone told that they need my permission for debiting Rs 50 from my account. Then I got the following mail (Nov 10, 2006 11:52 AM)

Dear Sir,

Your internet banking passwords are expired.The passwords get expired on completion of 90 days, which is for a security feature, we request you to write to us so that we can arrange to issue and dispatch fresh passwords to your communication address. For regeneration of Corporate Internet Banking passwords there are charges of Rs.50.00 plus service tax @ 12.24% which will be debited to your account.

The needful will be done on receipt of your confirmation for the same.

Regards,

Corporate Care Desk,

ICICI Bank Limited.

My Reply (Nov 10, 2006 12:16 PM)

Hi,

Ref : Telephone Conversation with ICICI Corporate Care on the forenoon of 10-Nov - 2006

With reference to the above telephone conversation, I request you to kindly mail me the passwords to my communication address

I agree to pay the regeneration charges of Rs 50 + Service Tax

With Regards

xxxx

Next Mail from their side (Nov 10, 2006 1:30 PM)

Dear Sir,

We are looking into the matter. Please refer to Service Request SR51168707 for further communication. We will reply to you within (TAT).

Looking forward to your co-operation.

Regards,

Corporate Care Desk,

ICICI Bank Limited.

I get the passwords by courier on 13th November and when I try to login, I still get the same message that the login has been disabled. So I send an (angry) mail (Nov 14, 2006 6:14 AM)

Hi,

I got the passwords yesterday by snail mail.
When i try to login to Corporate Account, I get a "Login Disabled Message"
I am extremely disappointed with such steps. Please activate the login when you sent a new passwords
Don't waste our time. Please activate Login immediately. It goes without saying that you have to do this as and when you sent a new password

xxxx
9842111725
xxxxx
Corporate ID :xxxxx
User :xxxx

The wonderful reply (Nov 14, 2006 10:37 PM)

Dear Sir/ Madam,

The user ID ------- operating under the corporate ID --------- is inactive. As acknowledgement letter not received.

Please send us the acknowledgement signed by the user mentioning the user ID and the corporate ID and also confirm the receipt of passwords.

The acknowledgment could be faxed to us at 022-56466093 or sent as a scanned attachment to corporatecare@icicibank.com.

Your user ID will be activated on receipt of the acknowledgement slip.

Note: A scanned/ faxed letter is accepted only if the date mentioned on the request letter is prior to 7 days from the date of scanning/faxing. If the request date and the scan date differ by 8 days, then the request will not be processed.

My Mail (Nov 15, 2006 6:08 AM)

My question 1

WHY WAS THIS NOT TOLD TO ME FIRST
WHY ARE YOU WASTING OUR TIME

If you had told that we need to send a fax, we would have done it along with the request for mail. That would have saved a lot of time

Why is your quality of service so poor

Question 2

Is this fax needed for the first password or for every time the login gets disabled following 90 days of inactivity

Question 3

Who is responsible for not telling this for the past 5 days

Question 4

When some one called me over phone last week, I specifically asked them whether I need to sent a letter / fax. The lady told not needed. What action have to taken against her FOR MISLEADING A CUSTOMER

Question 5.

I have got 2 mails from you. None of the mails indicated that I need to sent in a fax. WHAT ACTION HAVE TO TAKEN regarding such mistakes

Question 6

Coming to your letter

Note: A scanned/ faxed letter is accepted only if the date mentioned on the request letter is prior to 7 days from the date of scanning/faxing. If therequest date and the scan date differ by 8 days, then the request will not be processed.

Today's date is 15th November

As per the first line, the date should be before 8th November
As per second line, if it is before 7th November, the request will not be processed

Is this what you wanted to say

Question 7

When you can't even write TWO SENTENCES IN ENGLISH PROPERLY, HOW CAN I TRUST THAT YOU ARE GIVING THE CORRECT INFORMATION