My Rs 2000 is still with ICICI

This is the Mail I got from ICICI 3 days after my complaint

Dear Mr. Bruno,

We refer to your mail dated March 25, 2007 to “headservicequality@icicibank.com".

Your complaint has been registered under complaint number SR20822691. We will respond to you within 4 working days.

Attempts were made to contact you on the number 0461-2310725 dated March 28, 2007 at 09.32 am, to re-confirm the details. However we are unable to reach you.

Please write to us with your contact numbers (as applicable) and preferred time when we should contact you.

Sincerely,

Shamik Bhattacharjee

Office of Head Service Quality

And this is my reply

Hi,

I am not able to understand why you want to "Re confirm" the details... I think that it is a sloppy excuse for your delay in restoring the amount

My query is very single and straightforward

ICICI has taken Rs 2000 from my account (whether it is intentional or accidental is left to you... My doubt is that it is intentional)

Now, I contact you and you say that you will restore the money into my account (That is reasonable, else I will go to consumer court... It is so simple)

But you say that the 2000 will not be taken into account while calculating my Quarterly average balance

This is atrocious, illegal, immoral and unethical

You are having my money (Taken from my without my permission)

I am not able to withdraw that from ATM or Bank

But you will not give interest or take it into account for calculation of QAB

What do you want to "re confirm" with

Please note that I have time and again told you that 0461-2310725 is my HOME number. At 9 :30 AM I will be in my office.... (to attend my duties)

My mobile Number is 98421 11725

You can call me in this number

But before that, please restore my Rs 2000 to my account, and give credit for those days during which my money was IN YOUR POSSESSION.....

Regards
Bruno

What happened to my Rs 2000

This is regarding A/C Number xxxxyyyyzzzz (Will be told to ICICI Bank if needed)

I was having Rs 15216 in my account

I wanted to withdraw Rs 2000. I went to the ATM Situated in the Tuticorin (thoothukudi) Branch at VE Road

After entering all the details, the machine told me that there is a network error
I tried in the next ATM machine (in the same Booth) and again got the same network error

In the afternoon, I tried to withdraw Rs 2000 from a ATM at Tirunelveli (near Palayamkottai Bus Stand)

In the first attempt, I get the same error and in the next attempt, I was able to get Rs 2000...

But My Account Balance has become RS 11216

That means ICICI has taken my Rs 2000... This is nothing short of High way robbery

To whom should I complain..... I contact the 24 Hour Phone Help Line

I got a reply that "Your Request SR 20664827 is registered on 24-03-2007 and that it will be processed in 7 working days"

This is what My Statement Says

21	SB2776621	16/03/2007	16/03/2007		224306 CITI BANK N.A.	Cr	5,618.14	16,216.82
22	SB3383452	17/03/2007	17/03/2007		613914018642 : Autosweep to	Dr	5,000.00	11,216.82
23	SB3768876	19/03/2007	19/03/2007		ATM/CASH WDL/20070319163759/0	Dr	1,000.00	10,216.82
24	SB5594977	24/03/2007	24/03/2007		ATM/CASH WDL/20070324084056/0	Dr	2,000.00	8,216.82
25	SB5594977	24/03/2007	24/03/2007		ATM/CASH WDL/20070324084202/0	Dr	2,000.00	6,216.82
26	SB5623806	24/03/2007	24/03/2007		ATM/WDL RVSL/20070324084202/R/613901112994	Cr	2,000.00	8,216.82
27	SB5684388	24/03/2007	24/03/2007		ATM/CASH WDL/20070324144306/0	Dr	2,000.00	6,216.82
28	SB5721134	24/03/2007	24/03/2007		ATM/WDL RVSL/20070324144306/R/613901112994	Cr	2,000.00	8,216.82
29	SB5684388	24/03/2007	24/03/2007		ATM/CASH WDL/20070324144400/0	Dr	2,000.00	6,216.82
30	SB5859033	24/03/2007	24/03/2007		613914018642: Rev Sweep From	Cr	5,000.00	11,216.82

Now the most interesting part

ICICI will not include my Rs 2000 while calculating my QAB (Quarterly Average Balance)

That means they are going to go on a ride with my money for "7 working days" Any bank should be shamed to do this

Suppose, if they are going to do this for Rs 20000. Imagine the agony for me

Why should the customer suffer for more than a week for Problem on the part of the bank